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FAQs

What is your return/refund policy?
If you have incorrectly ordered a book, ordered a book without reading the promotional literature, etc., prior approval is needed as well as: a. You lose the S/H paid to ship to you. b. You must return the book at your own expense. c. A 20% re-stocking fee off the price you paid for the book will be assessed. d. A credit memo toward a future purchase for the balance will be awarded. No refunds will be given. On DVD-roms and CD-roms, no refunds on opened items (they are shrink wrapped). Returnable for same item only.

How do I send or receive an electronic gift card?
To Purchase: Add to your shopping cart a gift card in one of the following amounts: $25, $50, $75, or $100. When you've finished shopping, check out. Click on 'View My Account.' Click on 'Send Gift Card.' Click on the gift card you've just purchased. In the 'Send To Email' box, enter the email of your gift recipient. When the recipient receives their electronic gift card, they will click on the link to activate the gift card. They will be directed to log into their own account (or create an account) to activate the gift card. Under 'My Account,' gift card recipient can click on 'View Active Gift Cards.'

How are the books "Pop Memories" and "Pop Hits" different?
"Pop Memories" begins with the dawn of recorded music in 1890, before there were record charts or Billboard magazine (which began in 1894). The research for those 50 years was compiled from a variety of resources including sheet music sales data, ASCAP information and listings from periodicals of that time: Billboard, Variety, Talking Machine World, Phonoscope and Phonogram. This book is an intriguing look at the breadth of popular music during the recording age?s formative years: Irish tenors, minstrel acts, Dixieland jazz, vaudeville, early blues, Appalachian bluegrass, marching bands, ragtime, opera, gospel, sing-alongs and more! The year 1940 commenced the "modern" era of pop music. The popularity and impact of new songs had grown exponentially. This was the year that Billboard magazine introduced its first definitive weekly singles sales ranking, the Best Sellers chart. "Pop Hits" explores in greater detail the songs and artists of those 15 years leading up to the rock era with four unique sections. The Singles section, arranged by artist, provides further information on each of the recordings. The Pop Annual section is a year-by-year ranking of all songs of the year. The Top 10 Singles sections shows the Top 10 songs of each week from 1940-1954. The Albums section, arranged by artist, shows every album that appeared on Billboard's Best-Selling Popular Record Albums chart from its inception in 1945-1954.

How are the books "Top Pop Singles" and the "Hot 100 Annual" different?
The main section of "Top Pop Singles" is an artist-by-artist, alphabetical, listing of the recordings that made Billboard's popular music charts during the rock era. Each artist's listing is arranged chronologically. The main section of the "Hot 100 Annual" is a year-by-year, chronological, listing of the recordings that made Billboard's popular music charts during the rock era. Each year's list of recordings is ranked by highest peak position, from #1 to #100.

How does the Third-Party Shipper for Canadian and Foreign orders work?
The Third-Party Shipper picks up packages and letter mail twice per month from Record Research after we have processed your order. Within 24-48 hours, the Third-Party Shipper sorts according to destination country, combines with packages and letter mail from other area companies, and ships through the postal system to the destination country. Once in the destination country, the local postal system takes over and is delivered to you. Record Research utilizes ISAL (International Surface AirLift) on packages up to 4#; Standard M-bag on packages more than 4#. Transit time averages 21-75+ days (Transit time is after leaving the Third-Party Shipper). For expedited service via Priority Mail International (7-14 day transit time), please contact Record Research via email at books@recordresearch.com or via phone at 262-251-5408 for a rate quote and/or to place your order. Expedited service is not an online option.

Is there really a Joel Whitburn or is he a figurehead like Betty Crocker?
Yes, there is! He's alive and well and ever enjoys researching and listening to music!

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